Good Jobs, Great Employees, Happy Customers

A recent Convenience Matters podcast pulls back the curtain on how to provide a positive job experience for your staff.

January 03, 2020

ALEXANDRIA, Va.—Recently, Convenience Matters discussed how to create good jobs for your workers at any level. In the “Good Jobs Strategy” episode, NACS hosts Jeff Lenard, vice president of strategic industry initiatives, and Carolyn Schnare, director of strategic initiatives, talk with Zeynep Ton, a professor at MIT and co-founder of the Good Jobs Institute, about why offering “good jobs” translates into great employees and happy customers.

“A good job is one that meets workers basic needs, such as pay and benefits, stable schedules that enable them to lead a good life, career paths to higher positions, and security and safety, at minimum,” Ton said. “A good job also creates a sense of belonging to people where they feel pride of working for a company.”

A good job also gives people a sense of achievement while their employer recognizes them for the good work that they do. Both of those things help employees find meaning in their work. “The retail industry is often seen as a stepping stone to a better job,” Ton said. “But it is possible to make every retail job a good job from the beginning all the way as you move up in the organization.”

Examples of companies offering good jobs includes Costco, Trader Joe’s and QuikTrip. The key for retailers is “the ability to design and manage your operations in a way that improves both the productivity of the employees and contributions of the employees,” said Ton.

Each week a new Convenience Matters episode is released. The podcast can be downloaded on iTunes, Google Play and other podcast apps, and at www.conveniencematters.com. Episodes have been downloaded by listeners more than 110,000 times in 90 countries.

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