BOSTON—GasBuddy this month released its 2019 Top Gas Station Brands in the U.S. report, which examined more than 94 million consumer visits to fuel and convenience retailers between January 1 and December 31, 2019.
The report outlines the retailers that offer the “best-of-the-best experience” based on more than 94 million consumer visits and 8.3 million ratings submitted through the GasBuddy app. To be considered, a brand must have a minimum of 30 locations in a given state. Based on those results, the top 10 gas station brands in the U.S are:
- Twice Daily
- Kwik Trip
- Holiday (UT)
“Americans are passionate about their favorite gas stations,” said Frank Beard, convenience store and retail trends analyst at GasBuddy and a NACS Daily contributing writer. “Across the United States, it’s common to have debates about which brands have the best coffee or cleanest restrooms. At GasBuddy, we decided to see who generated the best results throughout 2019. It’s telling that all of the brands which made our list have invested heavily in fresh food, friendly customer service and state-of-the-art facilities.”
Buc-ee’s took home the top slot for cleanliness, coffee, customer service, restrooms and outdoor lighting. The report also segmented results based on the total number of U.S. retail locations.
GasBuddy also looked at which brands captured the highest average foot traffic. Buc-ee’s took the top spot for 30-49 locations, Thorntons for 50-249 locations, Costco for 250-999 locations and Speedway for 1,000+ locations.
During 2019, more than half of visits (55%) at gas stations and c-stores lasted longer than five minutes. That is higher than the average two-to-three minutes it takes to refuel a vehicle. GasBuddy attributed this to the continued trend of convenience stores transforming into foodservice destinations for on-the-go Americans. Additionally, retailers with above-average cleanliness ratings generated 14.14% more visits than competitors with below-average ratings.
The report also found that Friday was the busiest day of the week with 16.36% of all visits. Friday at 5 p.m. was the single busiest hour of the year, followed by Friday at both 4 p.m. and 12 p.m.