Giant Eagle Ends 24/7 Hours at Some Stores

The chain cited grocery shopping trends and c-store competition for the move.

February 21, 2020

PITTSBURGH—Giant Eagle has adjusted the hours at four locations, moving from 24/7 operations to being closed in the early overnight hours, reports. The chain pointed to changes in shopping habits and the growing number of always-open convenience stores as the major reason for closing overnight.

“We review shopping trends on an ongoing basis to ensure that we make our team members, products and services available during the times of the day that matter most to our customers,” said spokesman Dick Roberts. “As Giant Eagle and other grocers have seen overnight customer traffic decrease in recent years, today the majority of our supermarkets operate during hours between 5 a.m. and 1 a.m.”

He pointed out that in the nearly 20 years since the chain began offering 24/7 hours at some locations, the way people shop for groceries has changed significantly. Home delivery, 24-hour convenience stores that carry fill-in groceries and curbside pickup have slashed overnight traffic at the four locations that adjusted their hours. Of the 60 stores in and around Pittsburgh, now only 10 stay open round the clock. Roberts said no jobs would be lost because of the operating reduction.

Later this year, Giant Eagle will open a tech hub in Lawrenceville, a suburb near the company’s Pittsburgh headquarters. The chain is also testing a no-wait checkout experience.

Giant Eagle operates about 220 GetGo convenience stores in several states. See more on the retailer’s GetGo Café + Market concept in NACS Ideas 2 Go.