Working With Chaos

Learn how to thrive when reality differs from expectations.

December 23, 2020

ALEXANDRIA, Va.—There’s no doubt that we’re living in chaotic times. “Chaos happens when your reality is different from your expectations,” said Corinne Hancock with the Positivity Project on this week’s episode of Convenience Matters, “Thriving In Chaos.”

Hancock shared, “When something changes outside of your control that you weren’t expecting, it is going to cause an automatic reaction, and usually it is some sort of freak out, but there’s no value in that.”

Hancock recommended remembering that there’s no benefit to freaking out when you’re confronted by chaos. “There is so much opportunity in chaos,” she said. The difference between crisis and chaos: Crisis is the event, and chaos is the reaction and how we respond to it.

“More than ever right now, we’re in a place where we’re all feeling this uncertainty and unknown, it’s been a different experience for all of us but none of us have avoided it,” she pointed out. “We all have a different reaction to it.”

What are those default reactions? She called those reactions the ABCs. “The Avoiders are the ones who want to wait for it to pass or they want more information. The Blamers are the ones trying to figure out whose fault it is straight away. The Complainers are the ones who usually are the ones hanging out with the Blamers and the Avoiders,” Hancock said.

There’s no value in avoiding, blaming and complaining, but it’s important to acknowledge what our default action is, to feel it when it happens and then decide that this solves nothing. It’s much better to focus on “what your mission is right now,” she said. “What am I actually trying to accomplish right now?”

For those who want to avoid conflict, she has them focus on the mission—what they hope to accomplish. “It will give you the courage to take action because now you see that it’s not as perceived threat versus reality,” Hancock said. “There’s this idea that clarity equals security. The more clarity you can provide, the more secure people feel. When people feel secure, they’re able to move into action.”

Learn more about how to weather chaos by listening to the podcast. Each week a new Convenience Matters episode is released. With more than 200 episodes to choose from, the podcast can be heard on Apple Podcasts, Spotify, Google Play and other podcast apps and YouTube and at Episodes have been downloaded more than 200,000 times by listeners around the world.

Read NACS Magazine’s interview with Hancock in “Chaos Is Her Middle Name” in the August 2020 issue.