SEATTLE—Amazon aims to take some of the stress out of buying—and returning—gifts this holiday season by extending the return window until Jan. 31 and expanding package drop-off locations to Whole Foods Market stores, in addition to Amazon Go convenience stores, Amazon Fresh grocery stores, Amazon Hub Locker locations and more.
The online retail giant announced Friday that most items shipped between October 1 and December 31, 2020, can be returned until the end of January 2021.
At more than 500 Whole Foods Market stores across the U.S., Amazon is offering a box-free, label-free return option. Customers create an online return request and bring the item and related QR code to the customer service desk, where a Whole Foods Market team member will scan the code and take the item.
This option is also available at tens of thousands of other retail outlets that accept Amazon returns, including Amazon physical retail stores, most alternative delivery locations via Amazon Hub Locker and Amazon Hub Locker+, and other locations like Kohl’s and UPS.
“During a holiday season that might be more unpredictable than year’s past, our employees want to help customers have one less thing to think about by giving customers more time to return and by providing a variety of free, convenient, and easy return options this year,” said Libby Johnson McKee, director, Amazon WW Returns, ReCommerce and Sustainability. “Our hope is that by offering so many return options—from tens of thousands of drop-off locations to shipping an item back—as well as more time to think about making a return, customers can relax and shop with confidence this holiday season.”