DEERFIELD, Ill.—The Walgreens drive-thru isn't just for prescriptions anymore. The company’s 7,300 drive-thru windows are now available to customers as grocery pick-up sites, reports Progressive Grocer. The chain said it will offer the service to promote social distancing and support customers during the COVID-19 pandemic.
“We are working around the clock to support our customers and patients, who are relying on us more now than ever before,” said Lisa Badgley, senior vice president of pharmacy and retail operations, Walgreens. “We also ask that customers be patient as we work to provide this new and expanded service, as there may be wait times given current demand.”
In addition to groceries, additional products available at the drive-thru will include cleaning supplies and sanitizers, select over-the-counter products such as cough/cold, pain/fever and immunity support, infant formula/adult nutrition, medical supplies, first-aid items and paper goods.
When there are no lines at the drive-thru, Walgreens pharmacy employees can provide customers those items on the spot. When multiple vehicles are waiting in line for assistance, customers may be given a wait time or asked to return to pick up their merchandise.
Walgreens operates 9,277 drug stores, with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands.
NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.