ALEXANDRIA, Va.—On this week’s episode of Convenience Matters, “Convenience Rockstars Part 2 Featuring Chuck Maggelet and Tanner Krause,” NACS hosts Jeff Lenard, vice president of strategic industry initiatives, and Carolyn Schnare, director of strategic initiatives, continue discussing how to get their visions into the store with Tanner Krause, president of Kum & Go, and Chuck Maggelet, chief adventure guide of Maverik.
Before a company can work on executing their vision, they need to build the right team. “The most important thing is diversity of thought,” Krause said. “You have to have people who approach things from different perspectives, backgrounds and ultimately will get you places that you wouldn’t have gotten to if you only had one style of thinker in the room. When we hire, we try to make it more of a team decision—what does this team need to be better? … We look at it more broadly.”
“It’s always a matter of looking for the right skills, experience, ideas, but those are just qualifiers to get them into the consideration set for the role that you need to fill,” Maggelet said. “I think beyond that is making sure you’re finding a really good fit for the team. … Ego is probably one of the more dangerous facets of an individual’s approach that can really endanger the effectiveness of an entire team.”
One thing that retailers often struggle with is getting their employees to focus on the vision. “It’s always got to intentional—that you know what you stand for,” said Maggelet. “You’re also making sure you’re setting concrete communications about what you’re doing and how you’re doing it.”
“You have to start by limiting the number of things you focus on,” Krause said. “In retail, you can measure so many different things. It’s easy to have a proliferation of metrics on any sort of score card or report, and you dilute the importance and the time you can spend on what really matters. For us, we’ve worked really hard over the past five years to reduce what’s on our score cards, … so we can just really … spend our time on what truly moves the dial on our people and our customers.”
Each week a new Convenience Matters episode is released. The podcast can be downloaded on iTunes, Google Play and other podcast apps, and at www.conveniencematters.com. Episodes have been downloaded by listeners more than 110,000 times in 90 countries.