ALEXANDRIA, Va.—On this week’s episode of Convenience Matters, “Convenience Rockstars Part 1 Featuring Kum & Go and Maverik Inc.,” NACS hosts Jeff Lenard, vice president of strategic industry initiatives, and Carolyn Schnare, director of strategic initiatives, discuss culture and visions with Tanner Krause, president of Kum & Go, and Chuck Maggelet, chief adventure guide of Maverik.
Behind every successful convenience store is a vision. “To create a vision, you have to know who you are, and you have to understand what are we first and foremost, and then you have to decide what could we become with enough effort and energy,” said Krause. “At Kum & Go, we’ve got 60 years of history to look back on and say, what have we done, what’s worked for 60 years, and let’s build on that as we try to continue going 60 years into the future.”
“You have to think about where you start from and where you want to be, and work toward it relentlessly,” Maggelet added. “We talk about it as our purpose at Maverik, and it’s kind of simple but it’s kind of powerful: … ‘Have fun building the coolest convenience experience on the planet.’”
Culture is also very important to both of these companies. “You have to have a place where people get excited to come to work,” Krause said. “What gets people excited today? It’s a higher calling, it’s a purpose. … Kum & Go has a purpose: ‘To make days better by connecting with people.’ Convenience can be a really transactional world, …how do we elevate what we do in our stores beyond the transactional and into the aspirational, the motivational?”
“Our titanium rule … is ‘We seek to treat others better than we expect to be treated ourselves,’” said Maggelet. “That’s one of the most important things that we have to do every single day. One of the biggest challenges for a chain or multi-site operator is to make sure you deliver [that] consistently across all stores.”
Tune in next week for “Convenience Rockstars Part 2.” Each week a new Convenience Matters episode is released. The podcast can be downloaded on iTunes, Google Play and other podcast apps, and at www.conveniencematters.com. Episodes have been downloaded by listeners more than 110,000 times in 90 countries.