Ordering Groceries Gets More Convenient

NPD Group reports on the services online shoppers prefer.

July 09, 2019

ALEXANDRIA, Va.—Leading grocery retailers have been enhancing convenient online ordering. From offering grocery delivery to-your-door to same-day delivery through various service modes, like drive-up pick-up, grocers are making shopping easier and an increasing number of consumers are responding, according to a report at Yahoo.

The percentage of U.S. consumers, ages 18 and above, who shopped online for groceries within a 30-day period, whether for delivery or pick-up in store, increased from 17% in the quarter ended November 2018 to 20%, or about 51 million consumers, in the quarter ended February 2019, reports The NPD Group.

Of those who shop online for groceries from brick-and-mortar or pure-play online grocers, 16% order food and beverages for delivery. The option to order online and pick-up in store, also known as click-and-collect or BOPUS (buy online pick-up in store) is preferred by 11% of online grocery shoppers, and 7% of these shoppers mix it up and do both, NPD noted.

Delivery was the choice for 16% of grocery shoppers who order online, a behavior most developed among urban consumers with suburbanites coming in second and rural grocery shoppers third. The click-and-collect/BOPUS shopping behavior skews to adults, ages 18-44; households with kids; and urban shoppers, who show a higher rate for this behavior than other shoppers overall, suburban shoppers show an average rate, and rural households are under-developed.

“Digital purchasing will accelerate in food retailing, just as it has in other retail sectors where we see much higher rates of online purchases,” said David Portalatin, NPD's food industry advisor and author of “Eating Patterns in America.”

“Still, the brick and mortar grocery store will always be a necessary means of acquiring foods, especially those where consumers place a premium on their sensory assessment to ensure quality, like meats, fruits and vegetables,” Portalatin added. “This gives forward-thinking retailers and their vendor partners an opportunity to truly create an omnichannel experience for the consumer and revolutionize the way we think about grocery merchandising.”