HR Metrics That Matter—Know Your Numbers
HR professionals depend on the latest benchmarking data in the soon-to-be-released NACS Compensation Report.
Feb 14, 2019
ALEXANDRIA, Va. – In today’s competitive retail climate, metrics matter—especially when hiring, training and retaining top-notch employees remains a challenge.
In the March NACS Magazine feature, “Measure Wisely,” Cindi Summers of Casey’s General Stores and Bob Graczyk of QuickChek shared how their companies utilize HR metrics to quantify the cost and impact of their employee programs. They also led an education session at the 2018 NACS Show on the metrics they deem worth of measuring, such as turnover, retention, staffing and compensation—to name a few.
There are myriad metrics that convenience retailers can collect, but the key is to keep it manageable: “When you try to measure too many things, you dilute the focus,” said Summers. “If there are 15 things you need to improve, it’s hard to move the needle.”
To help retailers pinpoint the metrics they need for human capital decision-making and refining their priorities for workforce investments, NACS is collecting survey data for the soon-to-be-released NACS State of the Industry Compensation Report of 2018 Data. By sharing data, retailers can prepare themselves to benchmark with other companies and see how other companies are investing in their talent acquisition and retention.
An example from last year’s report:
- Hourly pay, regional store associate (mean) was $9.64 to $10.77
- Hourly pay, all firm sizes (mean) was $9.14 to $12.16
The survey also collects information about additional corporate positions, recruitment and retention, employee engagement surveys and a breakout of voluntary/involuntary turnover. If you would like to participate in the survey, act quickly; the 2018 Compensation Survey closes Friday February 15, 2019.
For questions or to participate, contact NACS Research Analyst Jayme Gough at [email protected] or (703) 518-4226.
NACS has honored a pledge of confidentiality for more than 40 years while reporting aggregated metrics that are critical to the convenience and fuel retailing industry. The data is treated as extremely confidential.
