Amazon Offers In-Home, In-Car Delivery

The service is available free to Prime members who grant garage access in 50 U.S. cities.

April 25, 2019

SEATTLE—Almost a year after launching Amazon Key in-car delivery, the tech giant is rolling out direct-to-garage delivery service, which is being offered free to the company’s Prime members, reports Good Morning America.

Available in 50 U.S. cities, Amazon’s new delivery service drops off packages inside a customer’s garage. To use the service, customers can purchase one of two Key Smart Garage Kits (myQ Smart Garage Hub or a myQ-connected Chamberlain) or a LiftMaster Wi-Fi garage door opener. Customers who already have a myQ-connected garage door opener can link their account in Amazon’s Key app. Prime members also may use the Amazon Cloud Cam to watch their orders being delivered.

"We live in a trust economy—we want to be able to trust everyone around us—and Amazon has established that with their customers,” said Hitha Herzog, chief research officer of consumer and retail for H Squared Research. “The Amazon Prime customer is allowing Amazon to get closer into their lives, and the garage is one step closer to a full integration.”

The new service should help prevent package theft, a crime that nearly one in four Americans have experienced, according to a survey commissioned by Comcast and conducted by Wakefield Research.

“At Amazon, we always work backwards from our customers and deliver solutions they want us to work on,” said Rohit Shrivastava, general manager of Key by Amazon. “For us, this is all about delivering security, convenience and control in the hands of our customers.”

In-garage delivery, which has been a frequent request of pet owners, lets customers receive notifications and watch packages arrive in real time.