Nine Customer Habits at the Pump

Forty million gas-buying consumers are bound to reveal interesting behaviors when filling up.

April 17, 2019

ALEXANDRIA, Va. – A new NACS report reveals nine habits that gas-buying customers are likely displaying at one of the nearly 122,000 convenience stores in the United States that sell fuel.

9 Habits of Gas-Buying Customers” showcases insights that can help convenience retailers learn more about how their customers shop for fuel, when they shop and how often.

“Our consumer surveys reveal valuable insights on what we feel are nine of the more relevant habits that younger and older consumers across different regions display at convenience retail sites, which can ultimately help retailers translate gas purchases into in-store sales,” said Jeff Lenard, NACS vice president of strategic industry initiatives.

“How gas-buying customers shop for fuel, the time of day they are most likely to shop for gas, and their method of payment can have a profound impact on the retail channel that sells 80% of the fuel purchased in the United States,” Lenard said.

Download “9 Habits of Gas-Buying Customers” today and check out more NACS consumer behavior and fuels-related research and resources at