Win the Race to Attract and Retain Talent
Held in the epicenter of retail disruption and innovation, join us March 3-5, 2020 in Bangkok, Thailand for an immersion into the future of convenience retailing. Gather with senior-level convenience and fuel executives for the latest thinking on digital retail technology, first-class networking and interactive tours of some of Asia’s most iconic brands.
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These topics include hot button issues NACS is watching closely, as well as topics that are important to convenience retailers and their businesses.
Save the Date: February 5-7, 2020
Location: Eden Roc, Miami Beach FL
The Customer Experience Journey
What do my customers want? Astute executives are asking this question more frequently than ever—and for good reason. Leading retail companies understand that they are in the customer-experience business. How they deliver for customers is as important as what products they deliver.
This year’s NACS Leadership Forum takes attendees on a journey of their own to discover how they can become a more customer-centric organization. Speakers will help attendees navigate the steps needed to improve customer experience, moving from individual touchpoints to end-to-end journeys.
Customer journeys are a progression of touchpoints that collectively add up to the experience customers get when they engage with companies. Seeing the world as their customers do helps leading companies better organize and activate employees around customer needs. Paying attention to the complete, end-to-end experience customers have with a company from their perspective can yield remarkable insights.
Designing the customer experience requires restructuring interactions into different sequences and soon requires digitizing processes, reorienting company cultures and enhancing new approaches. Agile, digital-focused companies significantly outperform competitors, according to studies. To achieve impressive results, businesses must embrace new ways of working.
Rewiring a company to provide leading customer experiences can take several years and requires active engagement from company leaders and frontline staff. Executives at customer-centered companies engage employees at every level of an organization, working directly with them in retail settings, taking calls and venturing out into the field.
Delighting customers by mastering the concept and execution of an exceptional good customer experience is a huge challenge. But it is an essential requirement for leading in today’s retail environment.
If you would like to receive an invitation for next year’s event, visit our registration tab for more information.
See Who Attends
The NACS Leadership Forum is a world-class event that brings together established leaders from the convenience and fuel retailing industry to explore high-impact and meaningful approaches to business in a dynamic setting.
Below is the draft schedule for the 2020 Leadership Forum. Exact times of sessions may vary slightly and will be updated as content is confirmed.
11:00 am – 5:00 pm
1:00 pm – 4:55 pm
Top-to-Top Business Appointments (by invitation only)
3:00 pm – 5:00 pm
5:00pm – 6:30pm
Moderator: Henry O. Armour, President and CEO, NACS
6:30 pm – 8:00 pm
8:00 am – 5:00 pm
8:15 am – 9:00 am
9:00 am – 10:15 am
OBSERVE: Understand the interaction through the customer’s eyes
Motivate Target Markets with Valugraphics
Data from a staggering 65,000 surveys proves that demographics are dead, and that shared values, or “Valuegraphics,” are a far more powerful way to motivate target markets. Valuegraphics disprove outdated ideas about age, income and gender, and will multiply the effectiveness of every marketing dollar. David will show attendees how to activate people while the world continues to swirl with change around us. His latest and most-ambitious research project has led to the discovery of a new way to define target audiences that is up to 700% more accurate than the tools most commonly used today. His data from 40,000 surveys across North America reveals a method for motivating a defined audience that is based on what different people truly care about the most.
Speaker: David Allison, market motivation expert, author and researcher
10:15 am – 10:45 am
10:45 am – 12:00 pm
SHAPE: Redesign the business from the customer back
Speaker: Chris Walton, CEO and Founder of Omni Talk and Third Haus, a retail technology lab and joint venture with Xenia Retail; former vice president of the Target’s Store of the Future project and vice president of merchandising on Target.com
12:00 pm – 1:15 pm
1:15 pm – 2:30 pm
2:30 pm – 3:30 pm
3:30 pm – 5:25 pm
6:30 pm – 9:30 pm
NACS Reception & Dinner
9:30 pm – 10:30 pm
NACS After-Dinner Cocktails
9:00 am – 11:00 am
PERFORM: Align the organization to deliver against tangible outcomes
Speaker: Michel Falcon, entrepreneur, founder of the People First Culture philosophy, restaurant owner/investor, 2018 spokesperson for McDonald’s Canada National Hiring Day Campaign
Interested in being invited to the 2020 event? The NACS Leadership Forum is by invitation only, and predominantly top executives (CEOs, COOs and Vice Presidents) of successful convenience retailing companies operating 50+ stores. If you fit these criteria and would like to be considered during the selection process, please sign up below.
SuppliersThe Leadership Forum is an exclusive event made available to our Hunter Club supplier members. Hunter Club Gold members are eligible to register up to four (4) company representatives, Hunter Club Silver two (2) and Hunter Club Bronze one (1). The registration fee for Hunter Club members is $6,000 per person. Additional Hunter Club company personnel over and above their allotment will be $7,500 per person. NACS reserves the right to limit the number of additional registrations in order to maintain an appropriate balance between retailers and suppliers.
Registration is open to non-Hunter Club companies based on availability, and they are limited to one (1) participant at $10,000.
Please contact Nat Keller for more information.
Eden Roc Miami Beach Resort
Miami Beach, FL
View Miami area restaurants at the following website:
For Invited Retail Attendees: Hotel accommodations will be made by NACS as part of your registration process. Invited Retail Attendees will have their first night stay (Feb 5th or 6th) covered directly by NACS as part of the registration. Additionally, they Invited Retail Attendees, who participate fully in the Leadership Forum events, may also apply for reimbursement of up to $350 for travel and lodging-related expenses.
Supplier Attendees: Supplier attendance is limited to Hunter Club Member companies. For more information on how to participate please contact Nat Keller, email@example.com
Nearby Airports: Ground Transportation to and from the NACS Leadership Forum is on own.
Miami International Airport (MIA) 11 Miles, 20 minutes
Fort Lauderdale-Hollywood International Airport (FLL) 25 Miles, 45 Minutes