Purchase the Latest NACS State of the Industry Report®
The convenience and fuel retailing industry’s premier benchmarking tool and the most comprehensive collection of data and trends. Discover what’s next and how to get there faster.
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This report provides critical benchmarking data and up-to-date standards in the key human resource categories of compensation, turnover, benefits, and recruitment. It also breaks down the newest available numbers in the convenience industry and is considered an essential guide for HR professionals. More details.
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What Is It
Today’s dynamic labor market positions convenience store retailers against quick service restaurants and other retail channels in the race to attract, hire and retain the best talent. To gain a competitive edge, Human Resource (HR) professionals must keep up with the rapid pace of change by developing and implementing compensation strategies that best enable them to succeed. At the foundation of success is a data-driven strategy that informs decision making and execution.
Considered an essential guide for HR professionals for more than 40 years, the NACS State of the Industry Compensation Report® is the industry’s premier compensation benchmarking report for the convenience channel. The digital report of 2020 data provides the latest data, trends and best practices on compensation, benefits, recruitment and turnover as reported by 85 retail companies, representing more than 15,000 stores of all sizes and over 262,000 employees.
The report will help you:
Format & Delivery
Who It’s For & How They Benefit
NACS has compiled and presented compensation data for the U.S. convenience store industry since 1978. This annual publication covers in-depth data on the critical human resource metrics of our industry: compensation, benefits, recruitment and turnover. All the data in this report, except where noted otherwise, are based on the data submitted by retail companies participating in the annual NACS Compensation Survey.
Intellectual Property Rights
The NACS State of the Industry Compensation Report® and all data therein is/are exclusive property of The National Association of Convenience Stores (NACS) and contains valuable proprietary information of NACS (unless otherwise specified). NACS retains all copyrights to all content under 17 U.S.C. Section 106, and such content is protected by US and international law. The report and all contents may only be disseminated to those who have purchased the report and their employees who have a need for the information contained in it. Any reproduction, preparation of derivative works, distribution, public performance or display, disclosure, and/or use of all, or any portion, of the materials in any form or medium, including without limitation, posting any material on a website, sharing in a webinar or distributing copies of any material to customers, without specific written authorization from NACS is strictly prohibited.
© 2021 National Association of Convenience Stores. All Rights Reserved
1. What is included with my purchase?
Purchasers of the NACS SOI Compensation Report will receive INSTANT access to DRM-secured PDF via purchaser’s Convenience.org login profile.
2. Can I distribute the NACS State of the Industry Compensation Report® to my peers and colleagues?
The NACS State of the Industry Compensation Report® of 2020 Data is sold as a secured, locked PDF file. All content within is copyright protected and cannot be shared, duplicated or transformed without express written permission from NACS.
3. What should I do if I experience technical difficulties processing my order?
Please send an email to firstname.lastname@example.org.
4. Can I cancel my order?
Orders are processed in real-time in our shopping cart. Once an order is placed it cannot be cancelled. NACS will of course refund any payments made in error. Please send any inquiries to email@example.com.
5. Do I need an account in order to complete a purchase?
If you are not currently associated with a company in our database, you will need to create an account in our system to complete a purchase. Your contact information will be used for billing and fulfillment purposes. Setup is quick and easy.
A detailed, electronic Product Description and sample Executive Summary are available upon request.
For more information or questions, contact:
Director, Products and Services
Good Jobs Calculator
(a partnership between the Good Jobs Institute and NACS)
Using this free industry tool, convenience retailers plug in their own data and customized assumptions about the amount of improvement or uplift achievable, and executives can run scenarios on the bottom-line impact of a good jobs system. In addition to giving an overall “size-of-prize” range, quantifying these benefits can help executives understand what would have to be true—specific improvements in metrics like turnover, shrink, and basket size—to justify a given wage investment in creating a good jobs system.
Use the Calculator
The Association for Convenience & Fuel Retailing