ALEXANDRIA, Va. – Fuel dispenser security is of great concern for the convenience store industry. Approximately 39 million Americans fill-up their gas tanks every day and fuel dispensers have become one of many targets for thieves looking to steal credit and debit card information by “skimming,” an aggressive tactic used to illegally obtain consumer card data for fraudulent purposes.
NACS and The Pinnacle Corporation are helping convenience store operators enhance fuel dispenser security and combat skimming through a new mobile solution: the SkimDefend app. The app works in tandem with tamper-evident NACS WeCare decals, which help retailers identify potential security breaches when devices are opened to install skimming devices at fuel dispensers or other unattended PIN-entry devices. With the SkimDefend app, store operators scan the code at each pump location where a NACS WeCare decal is applied, or enter label numbers manually. Decal usage may also be considered at other locations such as ATMs, car wash controllers, network cabinets and PCs.
“By teaming up with Pinnacle, NACS is able to help convenience store operators combat skimming at the dispenser, and anywhere else hardware is at potential risk. NACS members, and especially our WeCare decal users, are encouraged to take advantage of this app while it is free, and help us enhance the power of SkimDefend by sharing usage experiences,” said Doug Spencer, director of products and services at NACS.
“Pinnacle is pleased to bring the strength of its mobile platform to the NACS WeCare program by introducing the SkimDefend mobile app, providing retailers a powerful tool to help mitigate the risks of skimming devices,” said Melissa Hadley, Pinnacle’s director of product management. “Our mobile platform enables us to rapidly develop and deploy both consumer facing and internal [corporate] facing apps for convenience store operators, and SkimDefend was a natural extension of our strategy. We are excited about the extension possibilities for this app going forward.”
There are two main functions of the SkimDefend app:
- To register NACS WeCare decals, their physical locations and capture their GPS coordinates.
- To verify that NACS WeCare decals have not been tampered with, and if one has, the app allows store operators can record information and take pictures of what they encountered.
The SkimDefend app creates a virtual tracking mechanism that helps store operators monitor fuel pumps, as well as help provide forensic evidence should a skimming incident occur. The app also helps combat thieves who purchase and/or counterfeit tamper-evident labels by tracking only legitimately purchased decals.
Gray Taylor, executive director of Conexxus, the convenience and fuel retailing industry’s technology standards and advocacy group, commended Pinnacle for helping NACS deliver a timely tool to assist store operators in combatting skimming. “Conexxus and NACS are constantly seeking ways to bring security to our membership, and SkimDefend is another tool that makes securing our customers’ data a bit easier. This is a great example of how we continue to work with all stakeholders to improve our members’ profitability.”
Convenience store operators can download the SkimDefend app free of charge for Apple and Android mobile devices, and the NACS WeCare decals can be purchased at nacsonline.com/wecare.
The Pinnacle Corporation (www.pinncorp.com) is a leader in the automation technology industry, focusing on the rapidly evolving convenience store and petroleum industries. Pinnacle delivers products that automate the broad spectrum of convenience store operations and supply chain management of fuel operations. Nationwide, Pinnacle's products and services are used daily in thousands of convenience outlets to automate and improve their store operations and by fuel marketers to increase their efficiency in the complex management of fuel delivery.