FamilyMart Introduces New Concept Store

New store marks the retailer’s efforts to transform into a next-generation convenience store chain.

April 03, 2018

TAIPEI – Taiwan FamilyMart Co. has launched a new concept store in Taipei that seeks reduce the burden on staff by using digital technologies such as robots and blockchain technology, the Taipei Times reports.

The retailer says the concept store provides a unique customer experience, which includes a robot to guide customers around the store, a content delivery service and a video communication solution.

The news source writes that store’s entrance counter is equipped with a 3D camera to count the number of store visitors. The use of electronic price tags enables consumers to interact with point-of-sale registers while allowing the store to update stock information automatically.

The store also uses digital technologies like artificial intelligence, radio frequency identification, near-field communication and blockchain technology, to lessen the burden on staff for operational task like product ordering, goods receiving, item inspection and display.

While FamilyMart is not planning to open cashier-free stores, the company noted that the concept store will eventually add a self-checkout counter.

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