SEATTLE – Starbucks Corporation hosted its 25th Annual
Meeting of Shareholders this week, where Kevin Johnson, who will become
Starbucks CEO on April 3, reinforced the company’s approach to elevating the
brand across retail, channel development and digital.
During the meeting, the company announced the expansion of
its mobile order and pay platform to give customers more options to order
Starbucks beverages while on the go by leveraging Amazon Alexa. With the
planned integration
of Amazon Alexa and Ford vehicles later this year, Starbucks customers with
a Ford car equipped with SYNC 3 will be able to order their Starbucks beverage
by saying, “Alexa, ask Starbucks to start my order.” Starbucks announced in
January voice
ordering capabilities within the Starbucks mobile iOS app and the Amazon
Alexa platform.
Starbucks also shared more details on the expansion of My
Starbucks barista, now available to more than 100,000 customers across the
United States. Powered by Artificial Intelligence for the Starbucks Mobile App,
customers can place their orders via voice command or messaging interface. The
My Starbucks barista is currently rolling out to iOS customers with Android
users being added in subsequent releases.
Starbucks’ digital innovations continue to gain momentum
with the launch of one-to-one personalization. While still early in the
evolution of this service, Starbucks has delivered personalized offers to customers
directly on the front of the screen of the mobile app, including the complete
rollout of suggested selling and recommendations. Total Starbucks Rewards
member spend is up more than 20% versus last year, driven by member growth and
higher spend per member, reflecting a more engaged member base that takes
advantage of mobile order and pay and personalized marketing offers and
recommendations.
Starbucks also provided more detail on social gifting. With
the introduction of the Outlook add-in, customers can gift a beverage to
friends and family through Microsoft Outlook. Starbucks also unveiled the
availability of gifting through Apple’s Messages app with Apple Pay beginning
in April.