ALEXANDRIA, Va.—Newsweek unveiled its list of America's Best Customer Service for 2023, and five convenience store retailers made the list.
“Good customer service is a big part of why we're happy to shop at some places and not at others. Being treated respectfully, cheerfully and helpfully is just as important as finding the right item at the right price,” writes Nancy Cooper, Newsweek’s global editor-in-chief.
The media outlet partnered with Statista to identify the stores that consistently provide the best customer service, and the ranking encompasses 676 total awards for 656 unique brands (a brand can be awarded in more than one category).
Here’s are the five convenience stores on the list:
- Wawa, based in Wawa, Pennsylvania, came in at No. 1, with a score of 8.62. Wawa is a privately held company with locations in Delaware, Florida, Maryland, New Jersey, Pennsylvania, Virginia and Washington, D.C. The company is planning aggressive growth with a goal to double its store count.
- Sheetz, based in Altoona, Pennsylvania, came in at No. 2 with a score of 8.58. Sheetz is a family-owned and -operated convenience store chain with more than 23,500 employees. The company operates over 640 store locations throughout Maryland, North Carolina, Ohio, Pennsylvania, Virginia and West Virginia.
- QuikTrip, based in Tulsa, Oklahoma, ranked No. 3 with a score of 8.47. QuikTrip has grown to a more than $11 billion company with more than 900 stores in 15 states with 24,000 employees.
- Casey’s General Stores, based in Ankeny, Iowa, was No. 4 on the list with a score of 8.25. Casey’s is Fortune 500 company operating over 2,400 c-stores. Founded more than 50 years ago, the company has grown to become the third-largest convenience store retailer and the fifth-largest pizza chain in the United States.
- Cumberland Farms, based in Westborough, Massachusetts, was No. 5 on the list with a score of 8.16. Cumberland Farms has more than 600 locations across New England, Florida and Alabama. The brand is owned by EG Group, which is based in the U.K. and has more than 6,300 sites across the U.S., U.K. and Ireland, continental Europe and Australia.
All five of these retailers are among those who made the 2022 NACS/NielsenIQ list of the Top 100 Convenience Retailers as ranked by store count. See the full list in the March 2022 issue of NACS Magazine.
The 2022 NACS Show, October 1-4, in Las Vegas includes a host of education sessions created to address a wide swath of topics convenience retailers care about, including creating a better customer experience. Join NACS for Prioritizing the Customer Experience on October 2 from 9:15 to 10:15 a.m. Speakers include Peter Rasmussen, CEO and founder of Convenience and Energy Advisors, and Tony Spark, head of customer Wow at Curby’s Express Market.
Four education sessions take you deeper into brand marketing, including Build a Better Brand, Creating Fans of the Brand: Your Social Media Strategy, Benchmarking to Improve Loyalty Outcomes: Lessons from PDI and Coen Markets and Supercharge Your App.