IRVING, Texas—Classified as an essential retailer, 7‑Eleven, like other convenience retailers, has kept its doors open, adding enhanced cleaning procedures and extra safety protocols such as acrylic shields at checkout, floor distance markers and sanitizing stations and offering employees masks and gloves. It has expanded its workforce, too. Since March, 7-Eleven estimates that the organization and franchise owners have hired more than 50,000 people, and now are looking to hire 20,000 additional employees for its 9,000-plus U.S. stores to meet continued demand for 7-Eleven products and services amid the COVID-19 pandemic.
7-Eleven said the new roles will help it meet surging demand for mobile orders through its 7NOW app, which delivers more than 3,000 items including food, snacks, grocery, household and health needs in about 30 minutes in roughly 400 cities, with plans to expand to more than 1,300 cities and nearly 2,000 stores.
The world’s largest convenience retail chain has scaled frictionless mobile checkout technology to new markets, expanded delivery, added in-store pick-up through its 7NOW app and increased its U.S. store base by more than 300 stores this year.
“I am constantly inspired by our 7‑Eleven Heroes—franchisees and employees alike—who have stepped up to serve communities as we continue to navigate through the complexities of the COVID-19 pandemic,” said 7‑Eleven President and Chief Executive Officer Joe DePinto, in a press release. “Hiring 20,000 more store employees allows us to continue to fulfill our mission to give customers what they want, when and where they want it, whether in stores or at home.”
Entry-level convenience store jobs can be stepping stones to long-term careers, as the September issue of NACS Magazine details in “Thrive by Creating Good Jobs” and “Help Wanted.” Across the industry, convenience retailers are grappling with attracting and retaining talent and increasing direct operating expenses. The average turnover rate for sales associates has surged from 83% (2010 data) to 123% (2019 data) in less than a decade, with more than one in three full-time store associates leaving their positions in less than 30 days, according to the NACS State of the Industry Compensation Report of 2019 Data.
NACS is working with the nonprofit Good Jobs Institute to help companies assess how good jobs could help them reduce costs, increase revenue and improve labor productivity. The Good Jobs Strategy, which is a combination of investment in people and smart operating choices, increases employee productivity, motivation and contribution and promotes operational excellence. Visit convenience.org/goodjobs for more information and to access the tools.