C-Stores Expand Service Options

More retailers add free delivery and pickup options, plus gas-pumping services for customers.

March 27, 2020

ALEXANDRIA, Va.—7-Eleven Inc. is now offering free—and contactless—delivery on its mobile app, QuikTrip has introduced a new forecourt pickup service and many independent and smaller size gas stations are offering to pump gas for customers.

7-Eleven announced it would waive delivery fees on all orders made through its 7NOW delivery app effective through April 30. To activate free delivery, customers need to apply the promo code FREE4U at checkout. The Irving, Texas-based company’s delivery service offers a contactless delivery option where customers can indicate if they prefer their delivery to be left at the door by the driver.

“7-Eleven is a neighborhood store known for convenience, and we believe it's our responsibility to help shoppers get what they need, where and when they need it, especially during this unprecedented pandemic,” said 7-Eleven President and Chief Executive Officer Joe DePinto, in a press release. “As citizens do the right thing by social distancing, quarantining, or sheltering in place, we want to make it easy for them to access essential food and household items.”

QuikTrip announced a new pickup service at its convenience stores through the Tulsa, Oklahoma-based company’s mobile app, KMBC-TV reports. Items ordered via the app will be brought to customer vehicles upon arrival at the location. “Introducing on-lot pickup. Let us do the legwork,” QT said on its website. “You order on the app. We bring it out.”

Meanwhile, several gas stations are offering to pump gasoline for customers for free. Main Street Junction in Philadelphia, Mississippi, now provides full-service gas from 7 a.m. to 2:30 p.m. daily through the end of March, WTOK-TV reports.

“It’s just something small; and at this time everybody is needing things. We’re just trying to give back to the community, and we know at this time people don’t want to touch things. It’s just something we can do until we get over all this,” said Michael Graham, supervisor. He added that the station is likely to extend the service beyond the end of the month.

In San Jose, California, a 76 gas station is manning the pumps for customers between 3 and 8 p.m. Monday through Friday for no additional charge, Getaka reports. “Just pull up to the pump and we’ll do the rest,” said Kamryn Duque, one of the managers. “And if you want us to grab a snack or beverage from inside our snack shack, we will. I’m impressed with how well customers have taken to this new service, and I have no doubt that this will soon become a new norm even after this whole virus pandemic gets better.”

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.