Delivery Firms Adjust Payment, Service Offerings

Uber Eats and DoorDash offer assistance to independent restaurants.

March 23, 2020

ALEXANDRIA, Va.—As the c-store industry adjusts its own foodservice operations, delivery companies are updating services and payment processes as they cope with the COVID-19 pandemic, reports Delish. Two companies are “waiving delivery fees, offering drivers paid sick leave and allowing customers to include more delivery options.”

Uber Eats, which has a site dedicated to coronavirus resources and updates, shares the changes it's making: offering up to 14 days of paid financial assistance to drivers who are affected by the coronavirus outbreak and adding an option in its app so customers can note their preference to have orders dropped off outside their door to avoid any contact.

It isn’t stopping there: Uber Eats is also helping out businesses, as most are only offering takeout and drive-thru. Uber is waiving delivery fees for up to 100,000 independent restaurants across the U.S. and Canada, as well as enabling same-day payouts for restaurants.

Similarly, DoorDash is doing its part. Delivery drivers can apply to receive financial assistance if they are impacted by the virus. All deliveries will default to a no-contact option, and drivers are receiving sanitation supplies. DoorDash is also offering independent restaurants a free DoorDash and Caviar account with zero commissions for 30 days. 

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.