What’s Your ROI?

Having employees who want to work for you delivers a strong return on your investment.

April 04, 2016

ALEXANDRIA, Va. – While employee engagement can generate ROI, it only happens when there’s an investment of time and energy in your people. This starts with taking a clear-eyed look at the culture in your stores and recognizing that it’s key to unlocking these returns.

The sixth and final video installment of the NACS Coca-Cola Retailing Research Council (NACS/CCRRC) study on employee engagement in convenience retailing features managers who’ve done the work to change the culture in their stores and achieved incredible results.

It’s not easy to have a clear-eyed look at culture because you’re part of it. That’s where employee feedback can help, but it takes more than that. Managers must also be willing to react to the feedback, and model and encourage what they want people to do to achieve a longer business life cycle. When you have employees who want to work for you, that’s when you get a worthwhile ROI.

Watch the video and look for more information on this study in upcoming editions of NACS Daily and NACS Magazine.

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