ALEXANDRIA, Va. – How well do you know your employees? Taking time to break through a shy person’s shell can mean everything, not only in terms of the employee’s productivity, but also in the success of your business. In this new video from the NACS Coca-Cola Retailing Research Council, you’ll hear what a manager did to turn the company pyramid upside down and to help his employees see they were most important when it came to taking care of customers and aiding business growth. Key learnings from this blog post include:

• Break down the barriers. Ask, “How am I doing?”
• Lead by example and be the change you want to see.
• Empower your employees to make decisions. 
• Give trust to get trust. 
• Reward initiative.

Look for more information on this study in upcoming editions of NACS Daily and NACS Magazine.