GasBuddy Adds Customer Reviews to Mobile App

Consumer ratings and reviews list convenience stores with cleanest restrooms, best coffee, best customer service and best overall experience.

March 02, 2017

BOSTON – GasBuddy launched a rating and reviews feature on its mobile app, which is now available across GasBuddy’s network of gas stations and convenience stores in the U.S., Canada and Australia.

GasBuddy executed a data analysis of more than 7 million consumer generated ratings of convenience stores and gas stations covering four main categories: cleanest restrooms, best coffee, best customer service and overall experience, and included 131 different c-store brands with 30 locations or more.

“As the primary connector of millions of consumers with convenience stores and gas stations in the U.S., Canada and Australia, GasBuddy has a unique view into their behavior and what they like and don’t like,” said GasBuddy CEO Walt Doyle. “Our new ratings and reviews feature harnesses the power of this consumer sentiment to aid drivers when they’re on the road and help convenience stores and gas stations better serve their customers.”

Out of 526,702 total restroom ratings, the highest rated brands are:
1. Kwik Trip
2. QuikTrip
3. Hy-Vee
4. AAFES (Army & Air Force Exchange Service)
5. Sheetz

For best coffee, the chains are:
1. Wawa
2. Kwik Trip
3. QuikTrip
4. Hy-Vee
5. Sheetz

For customer service, GasBuddy users voted a total of 802,812 times, proving that great service and a friendly smile go a long way. The top chains are:
1. Kwik Trip
2. QuikTrip
3. Hy-Vee
4. Wawa
5. NOCO Express

GasBuddy users also rated brands for the best overall experience:
1. Kwik Trip
2. QuikTrip
3. Wawa
4. Fred Meyer
5. Hy-Vee

GasBuddy users can now read and write reviews, and “up-vote” the ones they find helpful, or flag the ones that contain offensive or inappropriate content. Additionally, users will be able to see star ratings of the station at a glance and quickly know which categories are well reviewed, and those that are not.

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