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Happiness: The Secret Ingredient to Talent Retention

By Mark Wohltmann Published: 4/18/2018


​At this year’s annual ACS summit in Birmingham, UK, Lord Mark Price, member of the UK House of Lords and former Deputy Director of John Lewis and former Managing Director of Waitrose presented his latest research on how Happiness is a key element of winning companies.  Via his primary research he found that recognition and empowerment scores far beyond pay and promotion when it comes to talent acquisition and talent retention. Lord Price shared how the John Lewis Partnership’s mission, their very reason for being in business, is not shareholder value but employee happiness. And through focusing on empowered and happy employees they excel in customer relations and sales. A learning for all businesses: even if Happiness is not your primary reason for doing business, it can’t hurt your bottom line if you make it a focus of your employee relations. You can follow Lord Price’s work here: www.engaging.works.